Terms of Service
Last updated february 2026
By purchasing or using our services, you agree to these Terms of Service.
1. Services Provided
JobMates provides website design, website hosting, marketing automation services, and related digital services for Australian trade businesses ("Services").
2. Billing and Payment Terms
2.1 Monthly Subscription
Services are billed monthly on a recurring basis on the date you initially subscribe.
2.2 Pricing
Prices are as displayed on our website at the time of purchase. All prices are in Australian Dollars (AUD) and include GST where applicable.
2.3 Payment Method
Payment is processed via credit card or debit card through our payment processor, Stripe.
2.4 Failed Payments
If a payment fails, we will attempt to process it up to three times. If payment cannot be processed after three attempts, your service may be suspended or terminated.
2.5 Price Changes
We reserve the right to change our pricing with 30 days' notice. Existing customers will be grandfathered at their current rate for 60 days before any price increase takes effect.
3. Cancellation Policy
3.1 How to Cancel
You may cancel your subscription at any time by providing 30 days' written notice via email to [email protected].
3.2 No Cancellation Fees
There are no cancellation fees or penalties for terminating your subscription.
3.3 Service After Cancellation
Your website will remain live for 30 days following your cancellation date. After 30 days, your website will be taken offline and all related services will cease.
3.4 Domain Ownership
You retain ownership of your domain name. We will assist with transferring domain management to you or your chosen provider upon request.
3.5 No Refunds for Partial Months
Cancellations do not entitle you to a refund for the current billing period.
4. Intellectual Property
4.1 Your Content
You retain all rights to content you provide (text, images, logos, branding materials). By providing this content, you grant us a license to use it for the purpose of delivering our services.
4.2 Our Work Product
We retain all rights to the website code, templates, automation workflows, and proprietary systems we create. During your active subscription, you have a license to use these materials. This license terminates upon cancellation of services.
5.3 Third-Party Tools
Our services integrate with third-party platforms (GoHighLevel, Google, Facebook, etc.). Your use of these platforms is subject to their respective terms of service.
5. Limitation of Liability
5.1 Maximum Liability
Our total liability to you for any claims arising from or related to our services shall not exceed the total amount you paid us in the three months immediately preceding the claim.
5.2 Excluded Damages
We are not liable for: Lost profits, revenue, or business opportunities Data loss or corruption Third-party claims Service interruptions due to factors outside our reasonable control (hosting provider downtime, internet outages, etc.) Consequential, indirect, incidental, or punitive damages
5.3 No Guarantees of Results
While we provide high-quality services, we do not guarantee specific business outcomes, lead volumes, revenue increases, or return on investment. Results vary based on your industry, location, competition, and business practices.
6. Acceptable Use
You agree not to:
6.1 Use our services for any unlawful purpose or in violation of any applicable laws
6.2 Upload or transmit viruses, malware, or other malicious code
6.3 Attempt to gain unauthorized access to our systems or other users' accounts
6.4 Engage in any activity that disrupts or interferes with our services
6.5 Use our services to send spam or unsolicited communications
6.6 Reproduce, duplicate, copy, sell, or resell any portion of our proprietary systems
6.7 Harass, abuse, or harm our staff or other customers
We reserve the right to immediately suspend or terminate your account if you violate these terms.
7. Service Availability
7.1 Uptime
We strive to maintain 99% uptime for hosted websites. However, we do not guarantee uninterrupted service.
7.2 Maintenance
We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.
7.3 Third-Party Dependencies
Our services rely on third-party providers (hosting, automation platforms, payment processors). We are not responsible for outages or failures of these third-party services.
8. Data and Privacy
Your use of our services is subject to our Privacy Policy. We collect, store, and process data in accordance with Australian Privacy Principles and applicable data protection regulations.
9. Modifications to Terms
9.1 Right to Modify
We reserve the right to modify these Terms of Service at any time.
9.2 Notice of Changes
Material changes will be communicated via email at least 30 days before taking effect.
9.3 Continued Use
Your continued use of our services after changes take effect constitutes acceptance of the modified terms.
10. Termination
10.1 Termination by You
You may terminate services as outlined in Section 3 (Cancellation Policy).
10.2 Termination by Us
We may terminate your service immediately if:
You breach these Terms of Service
Your account has failed payment for more than 30 days
You engage in fraudulent or illegal activity
Continued provision of service creates legal or reputational risk
10.3 Effect of Termination
Upon termination, your access to all services will cease. We are not obligated to maintain backups of your data after termination.
11. Dispute Resolution and Governing Law
11.1 Governing Law
These Terms of Service are governed by the laws of New South Wales, Australia.
11.2 Jurisdiction
Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of New South Wales.
11.3 Informal Resolution
Before initiating any formal legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation.
12. Entire Agreement
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and JobMates regarding the use of our services.
13. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
JobMates helps you capture leads, send quotes faster, manage jobs, get paid, and stay on top of every move. All in one place.
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