Terms of Service
Last updated february 2026
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Information We Collect
1.1 Information You Provide
Name and business name
Email address
Phone number
Business address
Payment information (processed securely through Stripe)
Website content (text, images, logos)
Business details (services offered, service areas)
1.2 Information We Collect Automatically
Website usage data (pages visited, time spent, clicks)
Device information (browser type, IP address, operating system)
Cookies and similar tracking technologies
Call recordings and SMS messages (when using our automation features)
1.3 Information From Third Parties
Google Business Profile data
Social media profile information (if you connect these services)
Customer reviews and testimonials
Lead information captured through your website forms
2. How We Use Your Information
We use your information to:
Provide and maintain our services (website hosting, automation, support)
Process payments and send billing communications
Build and maintain your website
Set up and manage marketing automations
Track and analyze website performance
Communicate with you about your account and services
Send service updates and important notices
Improve our services and develop new features
Comply with legal obligations
Prevent fraud and ensure security
3. How We Share Your Information
3.1 Service Providers
We share information with third-party service providers who help us deliver our services:
GoHighLevel (HighLevel Inc.): Website hosting, CRM, and automation platform
Stripe: Payment processing
Google: Analytics, advertising, business profile management
Meta (Facebook): Advertising and pixel tracking
Email service providers: For transactional and marketing emails
SMS providers: For text message automations
3.2 Business Transfers
If JobMates is acquired, merged, or sold, your information may be transferred to the new owner.
3.3 Legal Requirements
We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety.
3.4 With Your Consent
We may share your information for purposes not covered here with your explicit consent.
3.5 We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. International Data Transfers
Some of our service providers are located outside Australia (primarily in the United States). By using our services, you consent to your information being transferred to, stored, and processed in these jurisdictions. We ensure these providers maintain appropriate data protection standards.
5. Cookies and Tracking Technologies
5.1 What We Use
Essential Cookies: Required for website functionality
Analytics Cookies: Google Analytics to understand how visitors use our site
Marketing Cookies: Facebook Pixel and Google Ads for advertising and remarketing
5.2 Your Choices
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
6. Data Security
We implement reasonable security measures to protect your information:
Secure Socket Layer (SSL) encryption for data transmission
Secure servers and encrypted databases
Regular security audits and updates
Limited employee access to personal information
Secure payment processing through PCI-compliant providers (Stripe)
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
7.1 Active Accounts
We retain your information for as long as your account is active or as needed to provide services.
7.2 After Cancellation
Website content and backups: Deleted 30 days after cancellation
Billing and payment records: Retained for 7 years (Australian taxation requirements)
Communication records: Retained for 2 years
Analytics data: Anonymized and retained indefinitely
7.3 Legal Obligations
We may retain certain information longer if required by law or for legitimate business purposes (dispute resolution, fraud prevention).
8. Your Rights
Under Australian Privacy Principles, you have the right to:
8.1 Access
Request access to the personal information we hold about you.
8.2 Correction
Request correction of inaccurate or incomplete information.
8.3 Deletion
Request deletion of your personal information (subject to legal retention requirements).
8.4 Restriction
Request restriction of processing in certain circumstances.
8.5 Data Portability
Request a copy of your data in a structured, machine-readable format.
8.6 Object
Object to processing of your information for direct marketing purposes.
8.7 Withdraw Consent
Withdraw consent for data processing where consent is the legal basis (this may affect service delivery).
To exercise these rights, contact us at JobMates@gmail.com.
9. Marketing Communications
9.1 Promotional Emails
You may receive promotional emails about our services, new features, or special offers.
9.2 Unsubscribe
You can unsubscribe from marketing emails at any time by:
Clicking the "unsubscribe" link in any email
Emailing [email protected] with "Unsubscribe" in the subject line
Logging into your account and updating preferences
9.3 Service Communications
Even if you opt out of marketing, we will still send essential service-related communications (billing, account notifications, service updates).
10. Third-Party Websites
Our website and services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware we have collected information from a child, we will delete it promptly.
12. Changes to This Privacy Policy
12.1 Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
12.2 Notification
We will notify you of material changes by:
Posting the updated policy on our website
Sending an email to your registered address
Updating the "Last Updated" date at the top of this policy
12.3 Continued Use
Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.
13. Contact Us
For privacy-related questions or to exercise your rights:
Email: [email protected]
Response Time: We will respond to privacy requests within 30 days.
14. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by:
Contacting us at [email protected]
We will investigate and respond within 30 days
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]
15. Consent
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
JobMates helps you capture leads, send quotes faster, manage jobs, get paid, and stay on top of every move. All in one place.
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